VINCENT NGUYEN
Head of Operations | Crypto Infrastructure & Growth Manager
Professional Summary
Operational powerhouse with over 4 years of experience in the Web3 and Fintech ecosystem and 7-year plus in management. Expert in building payout infrastructures, managing high-volume P2P dispute resolutions (1,000+ cases/month), and optimizing operations through data-driven insights. Proven ability to "create order from chaos" by establishing automated SOPs and real-time data dashboards (Looker Studio, Tableau) from raw datasets. Previously managed a national-scale campaign budget of $2M+ at age 19 and coordinated $90B in trading volume at Bybit.
Work Experience
Bybit Exchange
P2P Operation Assistant | SE Asia & Global
- Infrastructure & Payout Support: Managed high-volume transaction flows and verified payment evidence for Fiat On/Off Ramp systems, ensuring 24/7 liquidity for global traders.
- Risk & Dispute Resolution: Directly resolved 1,000+ appeals/disputes monthly, utilizing behavioral analysis and digital forensics to mitigate fraud and resolve complex account takeover cases (up to 3,000+ USDT).
- Operational SOPs: Standardized payment verification protocols and provided UI/UX improvement feedback to the Product team, reducing manual operational errors and user appeals.
- Data-Driven Reporting: Built custom Looker Studio dashboards from raw P2P data to track order completion times (SLA) and merchant performance KPIs.
Bybit Exchange
Marketing & Operation Manager | Vietnam & Malaysia
- Growth Operations: Spearheaded regional marketing operations resulting in $90B in trading volume and a 57% increase in sign-ups in 2023.
- High-Stakes Execution: Awarded the Real-time Award (2023) for operational excellence during the SUI Listing - ByStarter campaign.
- Operational Troubleshooting: Resolved critical KYC Level 2 bottlenecks by designing and implementing a localized verification process.
ATX Exchange
Data Analyst Intern (Internal Promotion)
- Data Infrastructure: Promoted internally to the Data department based on analytical performance; consulted on developing a tailored data warehouse for advanced analytics.
- Business Intelligence: Designed and maintained real-time dashboards in Looker Studio to track user acquisition, trading volume, and campaign ROI from raw datasets.
ATX Exchange
Community & Growth Senior Specialist
- Growth Strategy: Drove user acquisition by optimizing acquisition channels and analyzing retention metrics.
Lights Off Ideas Up Organization (BOOVironment – BOO JSC.)
Head of Event Department
- National Operational Leadership: Orchestrated the 10th Anniversary Campaign of Vietnam’s premier environmental project with a total investment/budget exceeding $2,000,000.
- National Logistics: Managed logistics for a nationwide campaign across 63 provinces, with the flagship event attracting 10,000+ attendees in Hanoi.
- Stakeholder Coordination: Coordinated directly with WWF-Vietnam, the Ministry of Industry and Trade, and high-profile celebrity ambassadors to ensure seamless execution.
Education
Staffordshire University (Class of 2021)
Bachelor of Arts (BA) in Event Management
GPA: 3.8/4.0 (Scholarship Student)
FPT Highschool (Class of 2018)
High School Diploma
GPA: 9.6/10 (Top of class)
Core Competencies
Strategic Operations
$2M+ Budget Management, Crypto Payout Infrastructure, SOP Development, FZCO Compliance
Data & Analytics
Dashboard Automation (Looker Studio, Tableau), Raw Data Processing, Behavioral Analysis
Project Management
Proficient in ClickUp, Notion, Lark, and Google Workspace (Swiss-clock workflow mentality)
Communication
Fluent English (IELTS 7.5), Discord Stage/AMA experience, MC Stage
Let's build something efficient together.
Currently open to high-impact roles in Operations, Web3 Growth, Tech, and Business.